A brand is a promise you make to your customers. It’s a hallmark of the consistency, quality, and efficacy of a company’s products or services. A brand is also an aspirational statement – we’ve encouraged brand-makers to ask themselves “Who do our customers want to be?”. A brand at its best both answers and fulfills this question.
But what happens as a brand ages and evolves? As a brand weathers multiple decades of innovation and market variation, change isn’t just an inevitability, it’s a mandate: evolve or risk being left behind. Here’s a look at three brands that have transitioned successfully over multiple decades of existence, with an eye towards what today’s brand-makers can learn from their example.