Tag Archives: PR

Crisis in Consumer Trust: The 2017 Edelman Trust Barometer

Early each year, leading global communications and marketing firm Edelman releases the results of their Trust Barometer survey. The Edelman Trust Barometer is the culmination of a global study of consumer trust in four key institutions – business, government, NGOs, and media. The newest iteration, conducted in 28 countries and encompassing more than 33,000 respondents, places a finger on the pulse of consumers across the world.

Would you be surprised to hear that in 2017 Edelman finds that “trust is in crisis around the world”? For the first time since they began tracking these metrics, “the majority of respondents now lack full belief that the overall system is working for them.” What might be at the root of this global decline in trust in our key institutions? How can we begin to rebuild consumer trust in an authentic and sustainable manner?
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Talking Points: Empowering Employees to Represent Your Brand

Who is your spokesperson? Why does it matter? What makes a spokesperson great?

When it comes to putting a face on our brands, employees aren’t usually the first people we think of. However, while professional PR figures or social media influencers are masters of polish and presentation, the very lack of pretense is what makes an employee such a compelling representative. As “outsiders” of the traditional public relations field, employee’s “boots on the ground” experience and insight can make a powerful impact.

So, if you haven’t yet empowered employees to represent your brand to customers, investors, or the world at large, it’s time to give it some serious thought. If your first question is, “But how do I prepare them to spread our message?”, you aren’t alone. Luckily, the answer is simple and aligned with your existing employee engagement and development efforts.
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Talking Points: The Power of Outsiders

Who is your spokesperson? Why does it matter? What makes a spokesperson great?

In my recent post, Who Is Your Brand’s Spokesperson?, I examined the various types of brand spokespeople. While we’ve all encountered “Charismatic Leader” types such as Steve Jobs, who serve as both c-suite executives and the public face of their brand, there’s an underrecognized and underutilized voice that we don’t often hear – that of the “Outsider.”
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Who is your spokesperson?

Talking Points: Who Is Your Brand’s Spokesperson?

Who is your spokesperson? Why does it matter? What makes a spokesperson great?

Over the last decade, Eidson & Partners has trained more than 1,200 speakers across multiple industries to represent their brands. Throughout this process, we’ve noticed that there are some clear patterns to what works and why. In this series, I’ll be examining different approaches to developing great spokespeople and delivering impactful messaging.

The PR field has rapidly evolved as the social media era has taken hold. New platforms for public engagement have redefined both who is thought of as a spokesperson or influencer and how they spread their brand’s message to their audience. When everyone within a company or brand has a public profile, there are countless opportunities to tell a brand’s story to the public. Who can make the greatest impact?
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